Short version – Important terms
We are a subscription service that auto renews, and you are consenting to auto charge your credit card when you enroll. You can always cancel the Renewal(auto-charge) from the self-service Zoho billing portal. Refund policy includes proration for the classes, 3% transaction fee and $25 administrative fee. If we cancel a class, we will give a billing credit via moving the end date of subscription. If student misses a class or goes on vacation, we do not give any credit. However, class videos are made available for every class for offline viewing. Time to time we offer some discount coupons. These coupons only work during new enrollments and the renewals are at full listed price. By enrolling into 98thPercentile’s programs you are consenting to use any images/videos/projects/documents etc. of the student or made by the student for online marketing purposes which includes but not limited to 98thPercentile website, social media such as Facebook, Instagram, Twitter, LinkedIn etc. The short version does not replace the full terms and conditions. It is only listed for quicker reference.
Acceptance of Terms & Conditions
The access and usage of the 98thPercentile website (hereafter called “company”, “website”, “98thPercentile”, “we”, or “us”) are governed by the following terms and conditions. The company holds all the rights to amend these terms and conditions from time to time and your continued usage of the website post revisions shall indicate your acceptance.
Description of Service Provided
98thPercentile provides multiple services to users for enrichment in academics like – Math, English, Coding, COGAT, and SAT for grades K to 12. Any additions in services, content, and features shall be subject to these terms and conditions unless stated otherwise.
We shall assume no responsibility if all or any of the features or services provided through the website or the software like Office 365 or the 3rd party educational platforms are not functional at any point in time. The company reserves all the rights to terminate, make changes to, or restrict the use of the technologies, software or the services offered without any prior notice.
Member Account Security and Conduct
An account with a password would be designated to you after the completion of registration and the payment process. You hold the sole responsibility of any activity that occurs under your account credentials. The company should be immediately notified should you observe any breach of security. We do not hold any responsibility for the damage occurred due to your inability to keep your account secured.
You accept to use the website, technology, software in accordance with all the applicable local laws as well as intellectual property laws especially when you are given access to 3rd party educational platforms. You agree to be held liable for any content that you post on the website or share through email. We, under any circumstances, would not accept the responsibility of the quality and accuracy of such content, and should not be held liable for any loss incurred because of the same. You accept that the access to the Office suite of products or any third-party products can be removed at any time with or without notice and the content will be deleted/lost.
Consent for Marketing
By enrolling into our programs you are agreeing for 98thPercentile to use certain content for Marketing purposes. Things such as student names, progress reports, images, video recordings of classes, promotional events and engagement activities where your child may be participating.
Payment and Cancellation Terms
You agree that 98thPercentile has the authority to charge you after the completion of your ‘free trial’ period. The company has the right to charge you from time to time according to your membership plan and payment terms.
This is a subscription based service and you will be paying ahead of time in the increments of 12 weeks or 24 weeks as you choose from our enrollment page. You will get a self service portal from Zoho subscriptions where you can see your subscription details and invoices for the charges.
Should you decide to leave our program, all you need to do is cancel the subscription from the self-service portal. We take customer satisfaction very seriously. We are always available at firstname.lastname@example.org or email@example.com if you have any questions/concerns.
USA Refund Policy
All our subscriptions are auto renewing by default. As soon as a customer enrolls into our Programs, they get a self service portal on Zoho billing system. Customers can stop auto renewal at any point of time before the next renewal. If a renewal goes through and the card is charged and then the customer wants to cancel the subscription for a refund, following procedure will be followed.
INDIA Refund Policy
All India transactions are non-recurring in nature. Its a manual process to renew an enrollment. If a customer goes through the renewal and wants to cancel the subscription for a refund later on, following procedure will be followed.
Attendance/Missed Classes Policy
While we take many precautions, time to time we may cancel classes. It may happen due to many reasons such as an emergency for the teacher, technological issues preventing logins, Power outages etc.
At the same time, a student may also miss a class for any reason.
If we cancel a class, we will either give a credit on the subscription or move the subscription renewal date at the prorated hourly rate for that class.
If the student misses a class, as a courtesy we make the recording of that class available. Since it is a manual process to record the class, there is a chance that the teacher may miss to hit the record button. In this scenario, we will offer a 30 mins catchup class on request only.
Catchup classes are to be scheduled for Friday evenings only and within 3 weeks of incident occurrence. We reserve the right to invite more students to that class if we choose to do so.
Student Vacation Policy
In general, you are paying ahead of time for the services provided. If you choose 12 weeks billing cycle with a discount, that means you know you are going to attend the classes during that period.
You can cancel and reenroll at any point of time, but we do not guarantee a free slot and we do not guarantee the same slot availability. In other words, we are holding a spot for you only if you are a paid customer.
We do understand, many times, students take extended vacations to go out of country and such. The biggest benefit of an Online program is that one can take classes from anywhere in the world. If that is not a possibility, as a courtesy we will hold your student’s spot and give a 1-week credit for any vacations 2 weeks or more. You need to request a billing credit as we do not have an automated mechanism for this.
Promotional Offers Policy
Time to time we run marketing campaigns to attract new customers. As part of this we may give out very generous offers such as a number of free classes to try us out. Unless expressly stated otherwise,
Our terms and conditions are applicable to all users of the 98thPercentile website and services. By using our website/services, you agree to our privacy policies without qualification. We have all the rights to modify the terms and conditions of our site without your consent. We value our customers and treat their information with care. We do not charge for using our website. We hold ownership rights and users are prohibited from misusing our information in any form. You agree
to abide by all our regulations, codes and laws and you agree not to email, post, or market our content.
The access to the Third-Party Apps offered may be available on a limited basis or may be unavailable from time to time. The online services made available may suffer occasional outages, and 98thPercentile is not liable for any loss suffered due to disruptions.
You accept that the content, including but not limited to, text, images, and graphics displayed on our website are owned and maintained by the 98thPercentile. 98th Percentile’s logo is a registered trademark and the users do not have any rights to imitate or copy the contents or logo without our knowledge. You acknowledge that service provided is protected by proprietary rights and you are not authorized to modify or distribute it or a part of it. 98thPercentile reserves the right to terminate your membership account if any violation in the proprietary rights is noticed and also take appropriate legal action depending on the severity of the breach.
Applicable Governing Laws
All issues relating to the Website and these Terms and Conditions, and any dispute or claim arising therefrom or related shall be governed by and construed in compliance with the applicable state laws. We conform to Children’s Online Privacy Protection Act (“COPPA”), Family Educational Rights and Privacy Act (“FERPA”), 20 U.S.C. § 1232(g), and Protection of Pupil Rights Amendment (“PPRA”)
98thPercentile WILL NOT BE LIABLE FOR ANY DAMAGE OR LOSS INCURRED WHILE USING TECHNOLOGY OR ANY OF THE SERVICES ON THE WEBSITE OR ANY THIRD-PARTY WEBSITE LINKED. THE WEBSITE AND ITS SERVICES ARE AVAILABLE ON AN “AS IS” BASIS WITHOUT ANY WARRANTY, EITHER IMPLIED OR EXPRESSED. THE STAFF AND THE MANAGEMENT OF 98thPercentile DO NOT WARRANT THE ACCURACY, RELIABILITY, AND QUALITY OF THE WEBSITE/SERVICES, IT’S CONTENT AND THE INFORMATION GAINED FROM ANY OTHER LINKED WEBSITE.
98thPercentile HEREBY DISCLAIMS ALL THE WARRANTIES, WHETHER STATUTORY OR OTHERWISE, EXPRESSED OR IMPLIED.
YOU AGREE THAT THE USE OF THE WEBSITE AND THE SERVICES PROVIDED ARE AT YOUR OWN RISK. YOU ACKNOWLEDGE THAT THE LIMITATION OF LIABILITY AND THE WARRANTY DISCLAIMER SET FORTH IN THIS TERMS AND CONDITIONS REFLECT THE ADEQUATE ALLOCATION OF RISK AND FORM AN ESSENTIAL BASIS TO BE ABLE TO RENDER THE SERVICES.