Terms & Conditions

Short version – Important terms

We are a subscription service that auto renews, and you are consenting to auto charge your credit card when you enroll. You can always cancel the Renewal(auto-charge) from the self-service Zoho billing portal. Refund policy includes proration for the classes, 3% transaction fee and $25 administrative fee. If we cancel a class, we will give a billing credit via moving the end date of subscription. If student misses a class or goes on vacation, we do not give any credit. However, class videos are made available for every class for offline viewing. Time to time we offer some discount coupons. These coupons only work during new enrollments and the renewals are at full listed price. By enrolling into 98thPercentile’s programs you are consenting to use any images/videos/projects/documents etc. of the student or made by the student for online marketing purposes which includes but not limited to 98thPercentile website, social media such as Facebook, Instagram, Twitter, LinkedIn etc. The short version does not replace the full terms and conditions. It is only listed for quicker reference.

Acceptance of Terms & Conditions

The access and usage of the 98thPercentile website (hereafter called “company”, “website”, “98thPercentile”, “we”, or “us”) are governed by the following terms and conditions. The company holds all the rights to amend these terms and conditions from time to time and your continued usage of the website post revisions shall indicate your acceptance.

Description of Service Provided

98thPercentile provides multiple services to users for enrichment in academics like – Math, English, Coding, COGAT, and SAT for grades K to 12. Any additions in services, content, and features shall be subject to these terms and conditions unless stated otherwise.

Technology/Software Access

We shall assume no responsibility if all or any of the features or services provided through the website or the software like Office 365 or the 3rd party educational platforms are not functional at any point in time. The company reserves all the rights to terminate, make changes to, or restrict the use of the technologies, software or the services offered without any prior notice.

You accept that the collection, usage, and sharing of your information is governed by our privacy policy.

Member Account Security and Conduct

An account with a password would be designated to you after the completion of registration and the payment process. You hold the sole responsibility of any activity that occurs under your account credentials. The company should be immediately notified should you observe any breach of security. We do not hold any responsibility for the damage occurred due to your inability to keep your account secured.

You accept to use the website, technology, software in accordance with all the applicable local laws as well as intellectual property laws especially when you are given access to 3rd party educational platforms. You agree to be held liable for any content that you post on the website or share through email. We, under any circumstances, would not accept the responsibility of the quality and accuracy of such content, and should not be held liable for any loss incurred because of the same. You accept that the access to the Office suite of products or any third-party products can be removed at any time with or without notice and the content will be deleted/lost.

Consent for Marketing

By enrolling into our programs you are agreeing for 98thPercentile to use certain content for Marketing purposes. Things such as student names, progress reports, images, video recordings of classes, promotional events and engagement activities where your child may be participating. 

Payment and Cancellation Terms

You agree that 98thPercentile has the authority to charge you after the completion of your ‘free trial’ period. The company has the right to charge you from time to time according to your membership plan and payment terms.

This is a subscription based service and you will be paying ahead of time in the increments of 12 weeks or 24 weeks as you choose from our enrollment page. You will get a self service portal from Zoho subscriptions where you can see your subscription details and invoices for the charges.

Should you decide to leave our program, all you need to do is cancel the subscription from the self-service portal. We take customer satisfaction very seriously. We are always available at info@98thpercentile.com or billing@98thpercentile.com if you have any questions/concerns.

Refund Policy

All our subscriptions are auto-renewing by default. As soon as a customer enrolls in our Programs, they get a self-service portal on the Zoho billing system. Customers can stop auto-renewal at any point before the next renewal. If a renewal goes through, and the card is charged, and then the customer wants to cancel the subscription for a refund, the following procedure will be followed:

• Customer needs to send a written request to support@98thpercentile.com.
• A prorated amount for the leftover classes will be refunded after a 3% transaction fee and a $25 administrative fee.
• The refund will be processed within 3 business days. It may take up to 10 business days for the transaction to reflect on the customer's account.

PLEASE NOTE: Discounts are given in exchange for committing to stay in the program for the prescribed duration. In the case of a refund, the prorated amount shall be calculated based on the original full program price.

Math Kangaroo Refund Policy

Kindly be advised that Math Kangaroo classes are distinct sessions conducted independently from our regular subscription programs. Due to their limited availability, we have limited flexibility in accommodating alterations to our customers' plans. Nevertheless, we place the highest priority on customer satisfaction. Consequently, the refund policy for these classes is as follows:

The following is applicable only to the full program fee of $799:

• A full refund will be provided within the first two weeks after the commencement of the classes.
• A partial refund of 50% is applicable for cancellations made between 2 to 4 weeks after the commencement of the classes.
• A partial refund of 25% is applicable for cancellations made between 4 to 8 weeks after the commencement of the classes.
• No refunds will be issued for cancellations made after 8 weeks of class commencement.

Regarding the Installment plan:

• A full refund will be provided within the first two weeks after the commencement of the classes.
• No refund will be issued after 2 weeks of class commencement.

Attendance/Missed Classes Policy

While we take many precautions, time to time we may cancel classes. It may happen due to many reasons such as an emergency for the teacher, technological issues preventing logins, Power outages etc.

At the same time, a student may also miss a class for any reason.

If we cancel a class, we will either give a credit on the subscription or move the subscription renewal date at the prorated hourly rate for that class.

If the student misses a class, as a courtesy we make the recording of that class available. Since it is a manual process to record the class, there is a chance that the teacher may miss to hit the record button. In this scenario, we will offer a 30 mins catchup class on request only.

Catchup classes are to be scheduled for Friday evenings only and within 3 weeks of incident occurrence. We reserve the right to invite more students to that class if we choose to do so.

Student Vacation Policy

In general, you are paying ahead of time for the services provided. If you choose 12 weeks billing cycle with a discount, that means you know you are going to attend the classes during that period.

You can cancel and reenroll at any point of time, but we do not guarantee a free slot and we do not guarantee the same slot availability. In other words, we are holding a spot for you only if you are a paid customer.

We do understand, many times, students take extended vacations to go out of country and such. The biggest benefit of an Online program is that one can take classes from anywhere in the world. If that is not a possibility, as a courtesy we will hold your student’s spot and give a 1-week credit for any vacations 2 weeks or more. You need to request a billing credit as we do not have an automated mechanism for this.

Promotional Offers Policy

Time to time we run marketing campaigns to attract new customers. As part of this we may give out very generous offers such as a number of free classes to try us out. Unless expressly stated otherwise,

• These offers are only for new customers.
• These offers are to be availed only once per family irrespective of the duration of the prior promotion
• Only for one program per family irrespective of how many students are present in the family
• If you sign-up for multiple programs for one or more students, you are agreeing to be billed for those additional programs
• If you falsify information to gain repeated access to promotional offers, we reserve the right to remove you from the program and/or charge you as appropriate

General Information

Our terms and conditions are applicable to all users of the 98thPercentile website and services. By using our website/services, you agree to our privacy policies without qualification. We have all the rights to modify the terms and conditions of our site without your consent. We value our customers and treat their information with care. We do not charge for using our website. We hold ownership rights and users are prohibited from misusing our information in any form. You agree

to abide by all our regulations, codes and laws and you agree not to email, post, or market our content.

Grade Acceleration

Daily subject practice for a minimum of 15 minutes is essential for grade acceleration.

Service Availability

The access to the Third-Party Apps offered may be available on a limited basis or may be unavailable from time to time. The online services made available may suffer occasional outages, and 98thPercentile is not liable for any loss suffered due to disruptions.

Prohibitions

• You must not access or use the website or any portion of the services provided for commercial purposes.
• The access to the website and the associated services are for your personal use, and you agree not to sell, duplicate, or modify the same for ulterior motives.
• You must not alter any trademark, logo, copyright, or any other content from the website.
• You are restricted to advertise or upload any promotional content on the website.
• You must not post content that can be deemed as objectionable or invade the privacy of publicity rights.
• You are restricted to collect information of other users and send any unsolicited emails.
• You must not misrepresent your identity or create false impression especially to gain repeated access to promotional offers.
• It is expressly prohibited to use the account to store and share personal files, images, videos and content of any nature.
• You are prohibited to use the account to create personal calls and meetings.
• The Parent is responsible for all the actions the student takes.
• You must not share any system access, portal access, credentials with anyone else.

Proprietary Rights

You accept that the content, including but not limited to, text, images, and graphics displayed on our website are owned and maintained by the 98thPercentile. 98th Percentile’s logo is a registered trademark and the users do not have any rights to imitate or copy the contents or logo without our knowledge. You acknowledge that service provided is protected by proprietary rights and you are not authorized to modify or distribute it or a part of it. 98thPercentile reserves the right to terminate your membership account if any violation in the proprietary rights is noticed and also take appropriate legal action depending on the severity of the breach.

Applicable Governing Laws

All issues relating to the Website and these Terms and Conditions, and any dispute or claim arising therefrom or related shall be governed by and construed in compliance with the applicable state laws. We conform to Children’s Online Privacy Protection Act (“COPPA”), Family Educational Rights and Privacy Act (“FERPA”), 20 U.S.C. § 1232(g), and Protection of Pupil Rights Amendment (“PPRA”)

Disclaimer

98thPercentile WILL NOT BE LIABLE FOR ANY DAMAGE OR LOSS INCURRED WHILE USING TECHNOLOGY OR ANY OF THE SERVICES ON THE WEBSITE OR ANY THIRD-PARTY WEBSITE LINKED. THE WEBSITE AND ITS SERVICES ARE AVAILABLE ON AN “AS IS” BASIS WITHOUT ANY WARRANTY, EITHER IMPLIED OR EXPRESSED. THE STAFF AND THE MANAGEMENT OF 98thPercentile DO NOT WARRANT THE ACCURACY, RELIABILITY, AND QUALITY OF THE WEBSITE/SERVICES, IT’S CONTENT AND THE INFORMATION GAINED FROM ANY OTHER LINKED WEBSITE.

98thPercentile HEREBY DISCLAIMS ALL THE WARRANTIES, WHETHER STATUTORY OR OTHERWISE, EXPRESSED OR IMPLIED.

YOU AGREE THAT THE USE OF THE WEBSITE AND THE SERVICES PROVIDED ARE AT YOUR OWN RISK. YOU ACKNOWLEDGE THAT THE LIMITATION OF LIABILITY AND THE WARRANTY DISCLAIMER SET FORTH IN THIS TERMS AND CONDITIONS REFLECT THE ADEQUATE ALLOCATION OF RISK AND FORM AN ESSENTIAL BASIS TO BE ABLE TO RENDER THE SERVICES.